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Full disclosure.
As a member of the CFSA, Friendly Banker encourages responsible
industry practices that offer appropriate consumer protections.
We support and abide by the following CFSA Best Practices. We
value your trust in us and we appreciate having the opportunity
to offer you the cash you need with a Friendly Banker payday loan cash
advance.
A member will comply with all applicable state or federal disclosure
requirements related to the payday loan cash advance industry.
In the absence of specific state regulation, a member must fully
disclose to the customer all details of the payday advance transaction.
A contract between a member and the customer must fully outline
the terms of the cash advance transaction. Members agree to
disclose the cost of the service fee both as a dollar amount
and as an annual percentage rate (APR).
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Compliance.
A member will not charge a fee for the payday loan cash advance
service nor engage in any practice designed to charge a fee
that exceeds that authorized by applicable law. A member will
not charge additional add-on fees, such as a late fee, not authorized
by state or federal law.
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Truthful advertising.
A member will not advertise the payday loan cash advance service
in any false, misleading, or deceptive manner. CFSA supports
as a guideline for truthful advertising the advertising regulations
contained in the Federal Truth-in-Lending Act.
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Encourage consumer responsibility.
A member will implement policies and procedures to inform consumers
of the intended use of the cash advance service. These polices
will include notifying consumers that a cash advance is a short-term
cash flow tool not designed as a solution for longer term financial
problems.
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Right to rescind.
A member will give its customers the right to rescind, at no
cost, a payday loan cash advance transaction on or before the
close of the following business day.
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Appropriate collection practices.
A member must collect past due accounts in a professional, fair
and lawful manner. A member will not use unlawful threats, intimidation,
or harassment to collect accounts. CFSA believes that the collection
limitations contained in the Fair Debt Collection Practices
Act (FDCPA) should guide a member's practice in this area.
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No criminal action.
A member will not threaten or pursue criminal action against
a customer as a result of the customer's check being returned
unpaid or the customer's account not being paid.
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Self-policing of the industry.
A member will participate in self-policing of the industry.
A member will be expected to report violations of applicable
law to CFSA, which will in turn bring the matter to the attention
of the violator. If the violation does not cease, the violator
will be reported to the state regulatory authority. Each member
company agrees to maintain and post its own toll-free consumer
hotline number in each of its outlets.
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Support balanced legislation.
A member will work with state legislators and regulators to
support responsible legislation